Report abuse
Seen a Clousd device used for spam, fraud, an attack or anything else our rules forbid? Tell us. We review every report within 48 hours.
Write to abuse@clousd.comOne report per incident; attachments are welcome.
48 hoursEvery report is reviewed by a person within 48 hours.
ConfidentialWe do not tell the account owner who reported them.
What to include
- what happened, and when (date, time and time zone);
- the IP address, phone number, account name, URL or message that came from a Clousd device;
- evidence: email headers, logs, screenshots or links;
- how we can reach you if we need more detail.
The more precise the time and address, the faster we can find the device. Rules that apply to every customer are in our Acceptable Use Policy.
What happens next
We confirm we received the report, find the device and account involved, and act under our Acceptable Use Policy: from a warning to stopping devices and closing the account. We may not be able to tell you exactly what we did, because of our privacy obligations to customers, but every report is answered.
Law enforcement
Requests from law enforcement and other legal notices go to legal@clousd.com. Copyright and trademark complaints go there too.
Who operates Clousd
Clousd is operated by CLOUSD.
- Support, billing and privacy requests: support@clousd.com
- Abuse reports: abuse@clousd.com (see Report abuse)
- Legal notices and law enforcement: legal@clousd.com