Terms of service

1. Who we are and what you agree to

These Terms of Service (“Terms”) are a legal agreement between you and Wisella AI LLC, a limited liability company organized under the laws of the State of New Mexico, United States, 1209 Mountain Road Pl NE #10198, Albuquerque, NM 87110, USA (wisellai.com), the company that makes and operates Clousd (“Clousd”, “we”, “us”). They govern your use of the website clousd.com, the dashboard, the cloud Android devices, the API, the MCP server, the SDKs, the Clousd Client desktop application and every related service (together, the “service”).

The following documents are part of these Terms and apply to you as well: the Acceptable Use Policy, the Refund and Cancellation Policy, the Privacy Policy and the Cookie Policy. If a business customer and Clousd sign a separate order or data processing agreement, that document prevails over these Terms where they conflict; otherwise these Terms prevail over the Acceptable Use Policy, which prevails over documentation and other pages of the site.

By creating an account, ticking the consent box at checkout, or using the service, you accept these Terms. If you do not agree, do not use the service. If you use Clousd on behalf of a company or another organization, “you” means that organization and you confirm that you are authorized to bind it. The service is intended primarily for business and professional use; if you are a consumer, the mandatory consumer protection laws of your country of residence also apply to you, and nothing in these Terms removes them (see sections 7 and 20).

2. The service

What you get

Clousd provides remote access to Android devices that run on servers in data centers in the European Union (currently Germany and Finland) (“devices”). Each device is a full Android environment set up as a specific phone model, with its own storage, apps and settings. You control it through a web dashboard with a live screen, through the API, the MCP server and SDKs, through ADB over our relay, and through the Clousd Client application. Customers use the service to test and debug mobile apps, run quality assurance and automated test runs, give software and AI agents a real Android environment to work in, and operate the apps and accounts they own or are authorized to manage.

Access is provisioned electronically as soon as a device is created; nothing physical is shipped. The device models, Android versions, regions and network options available at any time are listed in the dashboard and may change as we add and retire hardware and images.

What a Clousd device is not

• It is not a handset in your hands: it runs in our data center and you reach it over the internet.
• It has no real phone number, no voice calls, no SMS and no emergency calling (911, 112 or any other emergency number). The SIM and carrier shown inside a device are simulated so that apps behave as on a phone. Do not rely on a device for any emergency or telephony service.
• Its location, time zone and public IP address follow the network option you choose. IP addresses from network providers may have been used by others before and carry no guarantee of reputation or of acceptance by any third-party service.
• It is not a guarantee that any particular app will run, that any third-party service will accept it, or that Android attestation or app-integrity checks will pass.

Beta features and changes

Features marked beta, preview, experimental or early access (for example the Clousd-hosted model, recipes marked beta, and new client applications) are provided as they are, may change or be withdrawn at any time, and are excluded from any availability commitment. We may improve, change or discontinue parts of the service; if a change materially reduces what your paid plan includes, we tell you in advance and you may cancel under section 5.

3. Eligibility and your account

You must be at least 18 years old (or the age of majority where you live, if higher) and able to enter into a binding contract. You must give a valid email address and keep your account details accurate. One person or organization may hold one account unless we agree otherwise; team members join an existing account through the Team settings. We do not offer the service in the countries listed in section 16, and sign-ups from those countries are declined.

You are responsible for everything done under your account: by you, by your team members, by anyone you give access to, and by every script, integration, client application and AI agent you connect. Keep your password, two-factor codes, API keys and ADB access codes secret; two-factor sign-in is available in Account → Security and we recommend it. Tell us immediately at support@clousd.com if you believe your account or keys are compromised.

We may ask you to verify your identity, your organization, the purpose of your use or the source of a payment, for example when a payment is flagged by our payment processor, when usage grows sharply, when we receive an abuse report, or where sanctions screening requires it. Until you answer we may limit the account. We may refuse or close an account that we reasonably believe was created with false information or by someone we previously closed for breaching these Terms.

4. Free trial

New accounts may get a free trial: a limited set of device models, a limited number of devices at once and 30 minutes of device time, as shown on the Pricing page. No payment method is required and the trial never converts into a paid plan by itself: when the minutes are used up or the time is over, the trial device stops, and you pay only if you choose a plan or add funds. One trial is available per person, organization, network and device; we use the signals described in the Privacy Policy to enforce this, and we may refuse a trial without giving a reason. Trial devices are deleted when the trial ends unless you subscribe to a plan or add funds to pay as you go.

5. Plans, renewal and payment

Plans and included minutes and traffic

The paid service is sold as a subscription plan or as pay as you go (below). For each billing period of 30 days a plan includes an amount of device running time (“phone minutes”, counted for all running devices together) and an amount of residential network traffic (currently Developer at $29 for 5,000 minutes and 10 GB, Startup at $99 for 25,000 minutes and 25 GB, Scale at $349 for 100,000 minutes and 100 GB). A plan is paid from the prepaid balance and renews from it at the end of each period. Running devices use the plan’s minutes and traffic first, then one-time packs, then the balance at the pay-as-you-go rates below; stopped devices do not use minutes. Unused minutes and traffic of a period do not carry over. When the plan’s minutes run out, devices keep running and are charged from the balance by the minute; if a renewal cannot be paid, the plan ends and devices keep running pay as you go. Extra minutes and traffic are sold as one-time packs that are used after the plan’s allowance and expire 365 days after purchase. Current prices and what each plan includes are always shown on the Pricing page and in Shop before you confirm a purchase.

Pay as you go

Instead of a plan you can pay as you go. You add funds to a prepaid balance (each top-up is at least $10), and each running device is charged from it for its running time at the per-minute rate shown on the Pricing page (currently $0.004 a minute), but never more than the daily cap per device (currently $0.80). Up to 10 devices can run at the same time. Stopped devices are not charged. Traffic on paid network options is charged per gigabyte from the same balance (section 6). When the balance reaches zero, running devices stop and go to storage (section 11); add funds and they come back with their data. A top-up is a one-time payment, not a subscription, and never renews by itself. If you subscribe to a plan, its minutes and traffic are used before the balance; when a plan ends or cannot be renewed, devices keep running pay as you go from the balance. The balance does not expire, has no cash value, cannot be transferred to another account, earns no interest and is refundable only as described in the Refund and Cancellation Policy.

Payment

Prices are in US dollars; at checkout you may see the amount in your local currency. You pay for a plan, for each add-on and for each balance top-up with a card or another payment method offered at checkout; the payment details go directly to the payment provider and we do not see or store full card numbers. Checkout and payments are provided by Stripe: purchases made through our checkout are sold through Link, Stripe’s merchant-of-record service, which collects the payment and any applicable tax, issues the receipt and appears on your card statement as “LINK.COM* CLOUSD”; Clousd provides the service itself. A receipt is sent by email for each payment, and your payments are listed in Billing. You can also add funds to your balance with the cryptocurrencies listed at checkout. A crypto payment is sold by Wisella AI LLC directly, not through Link: the invoice fixes the amount in US dollars and the exact amount of the coin for a limited time, the balance is credited after the network confirms the transfer, and network fees are paid by the sender. A plan or an add-on bought with crypto starts once the transfer is credited and then renews from your balance. Every transfer is checked against the OFAC sanctions list; transfers from listed addresses are not credited and are handled as the law requires.

Plans bought from a balance before 22 October 2026 keep renewing from it while it lasts.

Automatic renewal

Your plan and every add-on renew automatically at the end of each 30-day period, at the then-current price, until you cancel. The renewal amount is charged to the payment method you subscribed with on the renewal date (plans bought from an earlier balance renew from that balance; when it runs out, the plan lapses unless you subscribe with a payment method). Before you subscribe, the price, the billing period, the renewal date and how to cancel are shown on the confirmation screen, and you confirm them. We send a confirmation email with the same information, and a reminder before any change of price or period.

Cancelling

You can cancel a plan or an add-on at any time online in Settings → Billing (“Cancel at period end”) or in the billing portal linked from there, without calling or chatting with anyone. Cancellation takes effect at the end of the current paid period: your devices keep running until then, no further renewal is charged, and on that day the devices stop and go to storage (section 11). Deleting your account also cancels everything. Partial periods are not refunded except as set out in the Refund and Cancellation Policy or where the law requires.

Changing your plan

You can change your plan at any time in Settings → Billing. The new plan applies immediately; the price difference for the rest of the current period is charged at once for an upgrade or credited against your next renewals for a downgrade, and the exact amount is shown before you confirm. If you have more devices than the new plan has slots, the newest devices are stopped and stored until you remove devices or add slots.

If a payment fails

If a renewal payment fails, the payment provider retries it over the following days and we email you; your devices keep running for up to 3 days after the end of the paid period. If the renewal is still unpaid, the plan lapses: your devices are stopped and moved to storage, where they are kept for 30 days. If you pay or update your payment method within that time the plan resumes and the devices are restored with their data. After 30 days stored devices move to Trash for 14 more days and are then deleted permanently with their data (section 11). We send email notices before and after a lapse.

Price changes

We may change plan prices and what plans include. A change applies to you only from your next renewal after we have given you at least 30 days’ notice by email, and you may cancel before it takes effect. Prices on the Pricing page apply to new purchases immediately.

Taxes

Prices exclude sales tax, VAT and similar taxes unless the checkout says otherwise. Where tax applies, it is added at checkout based on the billing information you give; you are responsible for keeping that information accurate, including any VAT or tax identification number. For purchases sold through Link, Link calculates, collects and remits the tax.

6. Network and traffic

Devices reach the internet through network options you choose for each device: a network connection we provide through third-party network providers (residential, ISP or other types as offered), or your own connection (“BYO”). Our meter of the traffic a device sends and receives is the basis for billing. Traffic included in your plan is used first; beyond it, traffic on paid network options is charged per gigabyte from a remaining balance, if your account has one, at the rate shown on the Pricing page (currently $2.50 per GB for residential), and otherwise the device’s network is paused until the plan renews or you move to a bigger plan. Traffic on your own connection is free. Network providers may block some destinations, limit protocols or change an IP address during a session, and we may block destinations to protect the service and our providers; we do not promise that any destination or protocol is reachable. Your own connection must be one you are authorized to use.

7. Refunds and right of withdrawal

The Refund and Cancellation Policy explains when payments are refunded. In short: the first top-up of an account is an activation payment and is not refundable (you confirm this at checkout); balance added later never expires and is refunded only when a fault on our side kept your devices down for more than 4 consecutive hours, as a credit to the balance, or to the payment method if you close the account; device time, traffic, plans and packs already used or bought are not refunded; a slow screen caused by your own connection (VPN, proxy, mobile browser, distance to the server) is not a fault on our side.

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from a purchase within 14 days without giving a reason. Because you ask us to start the service immediately, if you withdraw you pay a proportionate amount for the service provided until you told us, and we refund the rest. The policy describes how to exercise this right.

Please contact us before disputing a charge with your bank: a refund through us is faster. While a chargeback is being investigated we may suspend the devices paid for by the disputed payment; if the dispute is resolved in our favor, the account may stay suspended until the amount is paid.

8. Acceptable use and third-party services

You may use the service only lawfully, for the purposes described in section 2, and in line with the Acceptable Use Policy, which forms part of these Terms. In short: no fraud, no spam, no fake engagement, no evading bans, limits or protections set by other services, no unauthorized access, no illegal or harmful content, and no interference with the service or with other customers.

The apps, websites and online services you reach through a device belong to their operators and are governed by their own terms, including their rules on automation, bots, multiple accounts and account creation. You are solely responsible for complying with those terms and with applicable law, including computer-access and anti-fraud laws, when you or your agents use them through Clousd. Clousd does not grant you any right to access a third-party service, does not change how those services apply their rules, and is not responsible if a third-party service restricts, suspends or closes an account you operate through a device.

You must not: copy, extract, decompile, reverse-engineer or otherwise try to obtain the source of the device images, system components, the dashboard, the API or the Clousd Client; pull system files off a device or try to gain root access or break out of a device; get around usage limits, metering, rate limits or billing; probe, scan or test our infrastructure without our written consent; use the service to build a competing product by copying it; or resell or share devices or network connections outside your account without a written agreement with us. You may publish benchmarks and test results about the service only if they identify the configuration tested and are not misleading.

9. API, MCP, Clousd Client and AI agents

Keys and automation

The API, the MCP server, the SDKs, ADB access and the Clousd Client let you and your software control devices. API keys and access codes are credentials: anything done with them is done by you. Choose the narrowest scope that does the job (for example read-only keys for monitoring), revoke keys you no longer use, and keep them out of code repositories and prompts. Rate limits and fair-use limits apply and must not be circumvented. We may change the API with notice and keep older versions available for a reasonable transition period where practical.

Your agents act as you

When you connect an AI agent to your devices or account, whether through your own model provider key, a third-party client such as Claude, ChatGPT or Codex, the MCP server, the Clousd Client or the Clousd-hosted model, you authorize every action the agent takes through your keys or session as if you had taken it yourself, and you are responsible for the agent’s instructions, configuration, the scope of the keys it holds and the results. Agents and scripts must follow the Acceptable Use Policy and third-party terms in the same way as you. “The AI did it on its own” is not a defense against us or against third parties.

Keep a person in charge of high-impact actions

You, not Clousd, must make sure that a person confirms actions with legal, financial or significant real-world effect before an agent performs them: payments and purchases, sending messages or content to other people, deleting data, publishing, changing account settings or credentials, and anything legally binding. The Clousd Client offers an “Ask first” mode for this; the dashboard and API offer scoped keys and spending limits. We may block or require confirmation for some actions, but we are not obliged to review what your agents do.

Logging

Actions performed through the API, MCP, relay and agent features are logged (which key, when, which device, which action, and for agent runs the steps taken) for security, billing, support and dispute resolution. You can see and export these logs in the dashboard and through the API; retention periods are in the Privacy Policy.

10. AI features and outputs

Some features use artificial intelligence: the assistant in the dashboard, agent runs and recipes, and the Clousd-hosted model available to the Clousd Client. Where you interact with an AI feature, we tell you so. AI outputs and agent actions can be inaccurate, incomplete, out of date or unexpected. They are provided as they are, are not professional, legal, financial or medical advice, and you must review them before relying on them. We do not guarantee that an agent will complete a task or complete it the way you expected.

Your own model key. If you connect your own key for Claude, OpenAI or another model provider, screenshots, UI trees, files and prompts from your devices are sent to that provider under your agreement with it, either directly from the Clousd Client on your computer or through our servers when a feature requires it. That provider’s terms and privacy policy apply to that processing, and you are responsible for your use of it.

Clousd-hosted model. Prompts and screenshots sent to the Clousd-hosted model are processed on servers operated by us and our infrastructure providers only to produce the response; we keep technical logs of requests (account, time, size, duration) and do not keep the content of the exchange after the response is produced, and we do not use your prompts, screenshots or content to train models. The hosted model is offered on a fair-use basis, is currently free and in beta, may be rate-limited, changed or withdrawn, and is not covered by any availability commitment.

11. Your content, credentials and data

Ownership and license

The apps, files, accounts, settings, media, texts and everything else you put on a device or into your account (“your content”) belong to you or your licensors. You grant us only the rights needed to run the service: to store, copy, transmit, display to you and process your content on our systems and those of our providers, to create snapshots and stored copies at your request or under these Terms, and to investigate abuse and comply with law. We do not use your content for advertising, do not sell it and do not use it to train AI models. We may use aggregated, de-identified usage data (for example which device models and Android versions are used, performance and error rates) to operate and improve the service.

Where we act on your behalf

You upload, install and run on a device only apps and files you have the right to use: your own apps, apps you are licensed to test, use or distribute, and apps you obtain under their publisher’s terms, for example from Google Play on the device with your own Google account.

Third-party apps

Clousd does not provide, sell, license or distribute third-party apps. Any app you upload, or install on a device from Google Play or another source, is a “third-party app”: it is provided to you by its publisher under the publisher’s own license, terms and privacy policy, not by us. We do not review, endorse or support third-party apps and are not responsible for their content, availability, updates or security, or for how they handle your data; an app that works today may stop working or block cloud or virtual devices at any time. You are responsible for having the rights to every app you use, for complying with its terms, including any rules on automation or multiple accounts, and for any dispute with its publisher. Apps stored in your account are your content: you can delete them at any time, and we may remove an app or disable its installation when the law requires it, on a valid notice from its rights holder under section 13, or when it breaks these Terms or the Acceptable Use Policy.

Where your content includes personal data of other people (for example users of an app you test, contacts, or data your agents process), you are the controller of that data and we process it on your behalf as a processor, under the Privacy Policy and the Data Processing Addendum, which includes the EU standard contractual clauses and applies to every business customer; a signed copy is available on request at legal@clousd.com. You confirm that you have the right to put that data on a device.

Accounts and credentials you store

The dashboard lets you store logins, passwords, one-time-code secrets and other details for third-party accounts so that devices and agents can use them. They are stored encrypted and are released to a device only for the action you start. You confirm that you own or are authorized to use every stored account, and you are responsible for keeping them lawful and for the consequences of their use. We do not verify your authority.

Stopped devices, storage and deletion

A device you stop is moved to storage after a few minutes to free server capacity; starting it again restores it with its data, which can take a few minutes. A stopped device is kept in storage for 30 days from when it was stopped; starting it again starts the count over. A device whose plan has lapsed or whose balance ran out is kept for 30 days (section 5). When these periods end, the device moves to Trash and we email you.

Devices you delete in the dashboard or through the API also go to Trash. A device stays in Trash for 14 days: during that time you can restore it (Devices → Trash, or the API), it does not run and it is not billed. After 14 days, or at once if you choose “Delete forever”, the device, its data and its stored copies are deleted permanently from our systems. For accounts that have never paid, a deleted device is deleted at once, and a device whose free trial ended is deleted after 7 days. Deleting your account deletes all your devices, including those in Trash, and your account data, subject to the retention periods in the Privacy Policy and to backups that expire within 30 days.

Backups and export

You are responsible for keeping your own copies of anything you cannot afford to lose. You can export data from a device at any time through ADB, the API, the media library and the dashboard. If you terminate or switch to another provider, you may export your data during the current paid period and for 7 days afterwards while your devices are in storage; we do not charge fees for exporting or for switching away.

12. Our intellectual property and third-party software

The service, including the device images and their components, the dashboard, the API, the SDKs, the Clousd Client, the documentation and the Clousd name and logo, is owned by us or our licensors and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable right to use the service under these Terms while your account is in good standing, and nothing else. Open-source components are licensed under their own licenses, which prevail for those components.

Android is a trademark of Google LLC. Pixel, Galaxy, Xiaomi, Motorola and the other brand and model names shown in the catalog are trademarks of their owners and are used only to identify the device profiles we emulate; Clousd is not affiliated with, sponsored by or endorsed by Google, Samsung or any other device manufacturer, app developer or platform. Apps you install on a device, including Google apps, are licensed to you by their publishers under their own terms.

If you send us suggestions or feedback, we may use them without obligation to you. We do not use your name or logo in marketing without your written consent.

13. Copyright complaints

We respect intellectual property and expect the same from you. If you believe that content stored or made available through the service infringes your copyright, send a notice to our designated agent at abuse@clousd.com (subject “Copyright”) or by post to Wisella AI LLC, 1209 Mountain Road Pl NE #10198, Albuquerque, NM 87110, USA, including: your physical or electronic signature; identification of the copyrighted work; the location of the material (device, account, media library item or URL) in enough detail for us to find it; your contact details; a statement that you have a good-faith belief that the use is not authorized by the owner, its agent or the law; and a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner. We act on valid notices under the US Digital Millennium Copyright Act, 17 U.S.C. § 512, remove or disable access to the material, notify the account holder, and accept counter-notices that meet the requirements of § 512(g). We close the accounts of repeat infringers.

14. Availability and service credits

We aim to keep devices running and reachable around the clock, but the service is provided without a guaranteed uptime unless a signed order says otherwise. Devices may be restarted for maintenance and updates; we try to do planned maintenance at quiet times and announce it in the dashboard or on the status page. If a fault on our side keeps one of your devices down or unusable for more than 4 consecutive hours, write to support within 14 days with the device name and the time; we credit the affected time to your plan or balance. Credits are the only remedy for unavailability, except where section 7 or the law gives you more. No credit is due for unavailability caused by you, your agents, third-party services or networks you chose, or events outside our reasonable control.

15. Suspension and termination

You can stop using the service at any time: cancel your plan, delete devices, or delete the account in Account settings.

We may suspend or restrict the service, in whole or in part, where we reasonably believe this is needed to stop a breach of these Terms or the Acceptable Use Policy, to protect other customers, our infrastructure, our providers or third parties, to comply with law, sanctions or a request from an authority, or because a payment is disputed. Depending on the seriousness we may warn you, stop or block devices, keys or network access, suspend the account, or close it. We give notice and a reason where this is practicable and lawful, and you may appeal by writing to legal@clousd.com. Fraud, unauthorized access, child sexual abuse material and other serious or repeated breaches lead to immediate closure; in those cases the remaining balance is not refunded, except where the law requires otherwise. We may also close an account that has been unused with no devices and no balance for 12 months, after notice by email.

When an account is closed, devices are stopped and stored for the export period in section 11 unless the closure was for a serious breach or the law prevents it; afterwards data is deleted. Sections that by their nature should survive (payments due, your content license to the extent needed to delete data, disclaimers, liability, indemnity, disputes and general provisions) survive termination.

16. Sanctions and export control

The service, the Clousd Client and the SDKs are subject to United States export control and sanctions laws (including the Export Administration Regulations and the programs administered by the Office of Foreign Assets Control) and to the sanctions laws of the European Union and the United Kingdom, where our servers are located. You represent that you are not located in, ordinarily resident in, or organized under the laws of a country or region subject to comprehensive sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, so-called Donetsk and Luhansk regions of Ukraine), that you are not listed on, owned or controlled by anyone listed on, a US, EU or UK restricted-party list, and that you will not use, export or allow access to the service in breach of those laws or for any purpose they prohibit. We also do not provide the service to persons located in or ordinarily resident in Russia or Belarus, because of the US, EU and UK restrictions on technology and cloud services to those countries. We screen sign-ups and payments by country and may suspend or close accounts, and refuse service in other countries, to comply.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, THE DEVICES, THE NETWORK OPTIONS, THE AI FEATURES AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT ANY APP WILL RUN ON A DEVICE, THAT ANY THIRD-PARTY SERVICE WILL ACCEPT OR CONTINUE TO ACCEPT A DEVICE OR AN ACCOUNT, THAT ANY IP ADDRESS WILL HAVE A PARTICULAR REPUTATION OR LOCATION, OR THAT AI OUTPUTS OR AGENT ACTIONS WILL BE ACCURATE OR ACHIEVE ANY RESULT. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you; in that case the warranties are limited to the minimum the law requires.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUSD AND ITS OWNERS, EMPLOYEES, CONTRACTORS AND PROVIDERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, FOR LOST PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITIES, FOR THE COST OF SUBSTITUTE SERVICES, OR FOR LOSSES ARISING FROM THIRD-PARTY SERVICES, ACCOUNTS YOU OPERATE THROUGH A DEVICE, NETWORK PROVIDERS, OR ACTIONS OF AGENTS OR SCRIPTS YOU CONNECTED, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF WE WERE ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED US DOLLARS ($100).

These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or, for consumers, the rights that the law of your country of residence gives you and that cannot be waived.

19. Indemnification

You will defend, indemnify and hold harmless Clousd and its owners, employees, contractors and providers from and against claims, damages, fines, costs and expenses (including reasonable legal fees) brought by a third party or an authority that arise out of: your content; your use of the service, including the actions of your team members, scripts and AI agents; your breach of these Terms, the Acceptable Use Policy or the law; or your breach of the terms of a third-party service used through a device. We will notify you of such a claim, let you control the defense with counsel of your choice (we may join at our own cost) and give reasonable assistance at your expense; you will not settle a claim in a way that imposes obligations on us without our written consent. This section does not apply to consumers to the extent the law of their country of residence does not allow it.

20. Governing law and disputes

These Terms and any dispute arising out of them or the service are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-laws rules, and by applicable US federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting a legal proceeding, write to legal@clousd.com describing the dispute and what you want; we will do the same with you. We both agree to try in good faith to resolve the dispute informally for 30 days before going to court. Subject to the next paragraph, the state and federal courts located in the State of New Mexico have exclusive jurisdiction over disputes arising out of these Terms or the service, and you and we submit to their personal jurisdiction. Either party may bring a claim in small-claims court where it qualifies, and either party may seek injunctive relief in any court to protect its intellectual property or confidential information.

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you also benefit from the mandatory provisions of the law of the country where you live, you may bring proceedings in the courts of that country, and we may bring proceedings against you only there. The European Commission’s online dispute resolution platform (ec.europa.eu/consumers/odr) is available to EU consumers; we are not obliged to and do not take part in alternative dispute resolution procedures before consumer arbitration boards.

21. Changes to these terms

We may update these Terms, for example when we add features, change prices or billing, or when the law changes. For material changes we give at least 30 days’ notice by email to your account address and in the dashboard before they take effect; changes that only add features, that are required by law, or that are favorable to you may take effect sooner. If you do not agree with a change, cancel your plan before it takes effect; using the service after the effective date means you accept the updated Terms. The date at the top shows the current version; earlier versions are available from us on request.

22. General

• Electronic communications. You agree that we may send agreements, notices, receipts, invoices and other communications electronically, to the email address of your account and in the dashboard, and that this satisfies any legal requirement for written communication. Notices to you are effective when sent. Keep your email address current; you may withdraw this consent only by closing your account. Service and billing emails are part of the service; marketing emails are sent only where the law allows and can be stopped with one click.
• Notices to us must be sent to legal@clousd.com or by post to the address in section 23, and are effective when received.
• Assignment. You may not assign or transfer these Terms or your account without our written consent. We may assign them to an affiliate or a successor in a merger, acquisition or sale of assets, with notice to you.
• Force majeure. Neither party is liable for a failure or delay caused by events outside its reasonable control, including failures of data centers, network or payment providers, internet outages, acts of government, sanctions changes, war, strikes, fire, flood or epidemic, except for payment obligations.
• Entire agreement. These Terms, with the documents they incorporate and any signed order, are the entire agreement between you and us about the service and replace earlier agreements and statements. Documentation and marketing pages describe the service but do not add warranties.
• Severability and waiver. If a provision is found unenforceable, it is enforced to the extent permitted and the rest stays in force. Our failure to enforce a provision is not a waiver of it.
• No third-party beneficiaries. These Terms create no rights for anyone other than you and us, except that our providers and personnel may rely on sections 18 and 19.
• US government users. The service and the Clousd Client are commercial computer software and documentation; government users receive only the rights granted to all customers under these Terms.
• Language. These Terms are written in English; translations are provided for convenience only and the English version prevails.

23. Who operates Clousd

Clousd is a product of Wisella AI LLC, a limited liability company organized under the laws of the State of New Mexico, United States, 1209 Mountain Road Pl NE #10198, Albuquerque, NM 87110, USA (wisellai.com), which operates the service and is the merchant for every purchase. Merchant country: United States. Legal notices to us must be sent by email to the legal address below or by post to the address above.

• Support, billing, refunds and privacy requests: support@clousd.com
• Company, partnership and press inquiries: hello@wisellai.com
• Abuse reports and copyright complaints: abuse@clousd.com (see Report abuse)
• Legal notices and requests from authorities: legal@clousd.com

Last updated 9 November 2026. We reserve the right to change this document at any time. The current version is always published on this page with its date, and material changes are announced by email or in the dashboard before they take effect.