Talk to a person.
Questions about your devices, billing, a larger plan or a phone model you need. Write here or to support@clousd.com, and a person answers, usually within a working day.
Other ways to reach us.
Email works for anything. For a model request or a larger plan, the form above keeps the details together.
Email support
support@clousd.com for devices, billing and your account. Add the device ID if it is about a device.
Write an emailSales and volume
Many devices, several models or countries. Tell us the plan and we will come back with options.
Write to salesRequest a device model
Tell us the phone, the Android version and how many devices you need. Popular requests move first.
Request a modelServer status
Live checks of the website, the API and live screens, with 90 days of history.
See statusDocumentation
How to launch a device, connect it to a network, use ADB and automate it through the API.
Read the docsAPI reference
The REST API endpoint by endpoint, with requests and responses, built from the OpenAPI spec.
Open the referenceGet an answer on the first reply.
Most back-and-forth comes from missing details. A message with these usually gets solved in one go.
- The device IDIt starts with
dev_and is on the device page in the dashboard. - What you did and what you expectedThe app, the step and what happened instead.
- When it happenedA time with its time zone, or in UTC.
- For payments: the invoiceThe invoice link or the transaction hash. Never send a password, an API key or a wallet's private key.
Questions, answered.
Something else? Write to support@clousd.com and a person answers, usually within a working day.
How fast will I get an answer?
A person answers, usually within a working day. If something looks broken right now, check the server status first: it shows live checks of the website, the API and live screens.
Is there a phone number or a live chat?
No. Write to support@clousd.com or use the form on this page; a person answers both. A written message with the device ID is also the fastest way to get something fixed.
Can you add a phone model we need?
Tell us the model, the Android version and how many devices you need. New models are built from snapshots of real devices and open for launch once they pass measurement against the real phone, so popular requests move first. See what is in the catalog today.
Do you have volume pricing?
Every model costs the same: $0.004 a minute while it runs, at most $0.80 a day, or $12.00 for 30 days. If you plan many devices, write to us with the numbers and we will come back with what we can offer.
I paid, but my balance did not change.
A payment is credited after the network confirms it. If it still does not show, open the invoice and use its “already paid” form with the transaction hash, then write to us with the invoice link.
Your first device is a minute away. The first 30 are free.
- No card, no top-up.
- Create an account, launch a device, use it for half an hour.
- If it does the job, add funds and keep going. If not, you have lost nothing.